Marrow Support

General Questions 17

• Will you provide extension on existing validity or introduce short-term plans due to delay in NEET PG 2022?
• When will my notes be dispatched and delivered to me?
• What are the different plans as well as the best discounts available?
• I want to change my phone number associated with Marrow?
• How do I use Marrow to plan my preparation effectively?

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Device and Account 9

• Can I use Marrow in more than one device?
• What type of documents are required for Verification?
• Can I use Marrow without providing ID proof?
• I am trying to cast the Marrow videos on a larger screen, but it is blank. What do I do?
• How do I change the password for my Marrow account?

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Marrow Notes 21

• When will I get the tracking number and expected date of delivery?
• I have already purchased Notes. I have queries about the delivery of my Notes.
• I have a Video/Plan C Subscription. Can I buy more than one set of Notes?
• When will I receive the Notes?
• How can we get Notes to our place/ home?

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Subscription & Refunds 15

• Can I purchase Marrow Plans by Installment / EMI ?
• How can I renew my current Marrow Plans?
• Can I change my Plan after Purchasing?
• What will happen to my Pro plan if I lose my phone or buy a new phone?
• How can the price be so low or high?

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Video Lessons 10

• Can I watch Marrow videos on my laptop/desktop?
• Can I see the same video multiple times?
• Can I watch videos offline?
• Can I get access to PPT or notes used in the video?
• When I try to play the video, it shows "Your device is not supported". What should be done?

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QBank 10

• Can I get the PDF of QBank modules?
• Can I reset my QBank and start over?
• Are questions of the Test Series distinct from those of QBank?
• Can I solve QBank module more than once?
• What is Schema and how to use it?

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Test Series 17

• Can I retake a test?
• How many tests are there right now?
• Can I take the Marrow Test Series on my Laptop or desktop?
• When is the ideal time to take a grand test?
• Can I reset Marrow Tests and start over?

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Intern Mode 5

• What is intern mode?
• Who should use Marrow in Intern Mode?
• Is this a revision tool?
• Will Intern Mode have new videos?
• How do I activate Intern Mode?

Help & Support 5

• Do you have any WhatsApp group or Facebook group for doubts and discussions?
• Can I ask subject doubts?
• How do I reach Marrow?
• Can we reach the faculty directly?
• Will Marrow assist with rank counselling?